Portfolio of Call Centers DISC IT Solutions 
| DISC IT Solutions |
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Headquartered in Guadalajara, Mexico, DISC IT Solutions provides enterprise IT systems support outsourcing services for automotive and manufacturing companies with remote technical support. We operate according to ITIL practices library, and have recently been certified in ISO 2000 and 2007. We offer: • Standard-certified (ITIL – ISO 20,000) IT infrastructure management services. • Degreed engineers • Continuous education program • Help establish an enforce Security conformance ISO 27,000 • Improve ROI on IT investment • 24x7x365 IT support with dynamic capacity: maximum response and flexibility
Products and Services We specialize in technical help desks and support software systems by Aranda Asset Management and SA3W. Our services include: • IT call center. Regional - International • First point of contact for all users in the client’s region • Remote support for IT infrastructure • Remote support for IT infrastructure • Servers, network, routers, switches • OS, virtualization hypervisor • Applications • Databases
Staff Our staff consists of fully bilingual degreed engineers. We sponsor a continuous education program that ensures your clients will receive uncompromised service with engineers holding up-to-date certifications. Our engineers speak English, Spanish, Portuguese and French to support the U.S., Mexico, Brazil and eastern Canada respectively.
Client List IBM, Solectron, Flextronics, EMC2 and Aranda.
Contact
6580 Via del Oro, San Jose, CA 95110 (408) 414-8200 |
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