TechBA Call Center Business Development Program

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Portfolio of Call Centers

Portfolio of Call Centers

E Contact a ServiNext Company

E Contact started as a service center for Hewlett Packard, and it was through our working relationship with them that we grew to serve other firms. We are equipped to attract and retain your consumer base throughout the Americas.

Products and Services

We specialize in fulfilling the high performance helpdesk requirements of global companies specializing in telecom, computing, and digital document management . We offer remote solution centers, for customers with different access channels (phone, email, chat), that provide solutions related to a specific product or product line(s) and/or services.

Client List

IBM, Hewlett Packard, Microsoft, StorageTek, Pemex, Telcel, 3M and Xerox.

Contact

www.econtactsol.com

6580 Via del Oro, San Jose, CA 95119

(408) 414 8185

DISC IT Solutions

Headquartered in Guadalajara, Mexico, DISC IT Solutions provides enterprise IT systems support outsourcing services for automotive and manufacturing companies with remote technical support. We operate according to ITIL practices library, and have recently been certified in ISO 2000 and 2007.

We offer:

• Standard-certified (ITIL – ISO 20,000) IT infrastructure management services.

• Degreed engineers

• Continuous education program

• Help establish an enforce Security conformance ISO 27,000

• Improve ROI on IT investment

• 24x7x365 IT support with dynamic capacity: maximum response and flexibility

Products and Services

We specialize in technical help desks and support software systems by Aranda Asset Management and SA3W. Our services include:

• IT call center. Regional - International

• First point of contact for all users in the client’s region

• Remote support for IT infrastructure

• Remote support for IT infrastructure

• Servers, network, routers, switches

• OS, virtualization hypervisor

• Applications

• Databases

Staff

Our staff consists of fully bilingual degreed engineers. We sponsor a continuous education program that ensures your clients will receive uncompromised service with engineers holding up-to-date certifications. Our engineers speak English, Spanish, Portuguese and French to support the U.S., Mexico, Brazil and eastern Canada respectively.

Client List

IBM, Solectron, Flextronics, EMC2 and Aranda.

Contact

www.discsd.com

6580 Via del Oro, San Jose, CA 95110

(408) 414-8200

Entiende Inc., a company of Grupo IDM

Entiende is part of Grupo IDM; a market research and business analytics firm with over 20 years experience, headquartered in Mexico City.

Entiende is the call center arm specialized in conducting surveys and interviews in Spanish. We provide quantitative market research using Computer Assisted Telephone Interviewing (CATI) and market research support for the Spanish speaking community in North America. Our unique technologies will transform your Spanish-speaking call center into a state-of-the-art customer analytics center.

Products and Services

Entiende is committed to offer valuable products and services aimed at the Spanish-speaking community living in the U.S. -- making sense of Hispanics in your specific market. We specialize in:

· Full service market research

· Outbound CATI survey field work

· Customer analytics

Our promise to our clients:

· Best-of-breed research – supported by innovative methodologies

· Intercultural competence – sensitive to ethnic diversity

· Native Spanish-speaking agents and managers

Client List

MasterCard, Manpower, DHL, Ticketmaster, Dunkin’ Donuts, Mexicana Airlines and Tupperware Mexico.

Contact

www.understandhispanics.com

6580 Via del Oro, San Jose, CA 95119

(408) 414 8182

Eficasia

Eficasia, located in Mexico City, serves the insurance and financial industry. We partner with our clients to enhance their relationship with their customers to promote customer satisfaction and retention.

Our contact center has 500 workstations and is equipped with world class technology and telecommunications; all operated by some of the best qualified human resources in the industry. Our capacity allows us to handle large volumes of telephone calls (inbound or outbound) with the highest levels of service for our clients.

Eficasia is certified by the International Norm ISO 9001:2000 and in all their processes by SGS of Mexico, S.A. de C.V..

Staff

Our rigorous recruitment process identifies the best candidates that meet the client’s requirements.

We offer our staff comprehensive training at the end of which we conduct a certification process -- guaranteeing a high level of performance and quality standards.

Client List

Banamex Citigroup, HSBC, ADT, Nextel and Seguros AIG.

Contact

www.eficasia.com

6580 Via del Oro, San Jose, CA 95119

(408) 414 8201

iVoice

iVoice, headquartered in Mexico City, serves the airline, financial and insurance industries. We have developed a unique VoIP based software to extend our call center with virtual seats – providing solutions that are market-ready, yet customizable based upon the specific requirements of your business.

Products and Services

Our customers rely upon us for:

· Customer service projects

· Telemarketing

· Billing

· Quality surveys

· Loyalty programs

Contact

www.ivoice-usa.net

1800 Bering Drive, Suite 945, Houston TX 77057

(408) 414-8200

Organizations

Mexican Ministery of Economy

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